You can contact us on: email: email@example.com
Orders & Prices
To process your order and to provide you with the best possible service, we require your name, contact information, billing and delivery address.
All goods are priced in Pounds Sterling (£). Prices displayed on the Website include Value Added Tax which will be charged at the current rate. Delivery charge is an additional cost. Please refer to our Delivery Information for full details. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased by any other means. We reserve the right to update prices displayed on the Website at any point.
To guarantee the highest security for your credit or debit card details we process all card payments using Barclays Online Payment and Paypal online payment system. Please note, you do not need to have a registered account with Paypal to make a payment, meaning your card details are not kept. Should we need to issue a refund due to a price change or item being out of stock we will need to re-contact you to obtain your card details.
We also accept payments through bank transfer from all major UK banks. Please note that all transfer fees shall be borne by you. When making the transfer, the order number and your full name, as stated when placing the order, must be given as a reference. The transfer must be made within a period of three (3) working days, otherwise the order will be cancelled.
Title to the goods will pass to you on payment in full of the price of the goods.
You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form. We regret that we cannot accept cheques, gift vouchers or cash as payment online. When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.
Please note that we cannot guarantee the security of data when communicating with Ollyskins via email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.
If you wish to cancel your order, please contact our Sales Department. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge. We cannot refund any priority, express or courier component of the postage charge. This only applies if the order is cancelled prior to dispatch.
Despatch & Delivery
All orders will normally be despatched within twenty (20) working days from receiving a payment.
The goods will be delivered at the address provided on the order form. It is advised to indicate a contact telephone number.
Delivery is an additional cost. Prior to despatch, we will contact you to agree the dispatch amount and further arrangements. The payment will be requested upon receiving an invoice.
Please advise us if you do not receive your item(s) within twenty five (25) working days of placing your order so that we can trace the parcel. We make every effort to despatch items on time. If we are unable to deliver the items within your chosen arrival period, we will aim to contact you to discuss your options and despatch as soon as possible.If the items are not delivered within the time period we specify in the Confirmation Email, please contact our Sales Department quoting the order reference contained in your Order Confirmation Email. Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Should you specify at point of order that goods are left with a neighbour, this is done so at your own risk. All goods must be signed for upon delivery.
Despatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Orders for Delivery Outside the United Kingdom
The products specified on this website are suitable and approved for use for customers within the United Kingdom (excluding Channel Islands and Isle of Man). Customers who choose to purchase items for usage and distribution to locations outside the United Kingdom do so at their own risk and have a personal responsibility regarding compliance with local laws.
Product CE Marking Disclaimer & Other CE Information
Some Waders in our product range feature safety footwear. This safety footwear is produced to the relevant CE standards by reputable manufacturers who carry the necessary certification. The purpose of the waders in our product range is to offer waterproof protection above the height of a typical boot or wellington boot. However, we do not CE mark the complete product as Personal Protective Equipment (PPE). For further details, please do not hesitate to contact our sales office.
We also offer some garments that are produced using Fluorescent reflective tapes. Unless stated on the User Information sheet included in the product and on the Care Label of the garment, these garments are not necessarily CE marked to offer Hi-Vizibility protection to EN 471 or EN ISO20471.
Returns and Complaints
All items are carefully checked before despatch. If the goods are damaged in-transit, please sign the carriers’ delivery note `Damaged’ and notify us immediately (please attach pictures). Keep all the packaging material as the Carrier may wish to inspect this. We will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you or to have a full refund.
Other reasons for Returns
Goods that are not acceptable for any other reason (e.g. incorrect colour, size, fit etc) may be returned within seven (7) days for a refund or replacement, but in all cases you must contact us first for authorisation. Goods will be returned at your expense and will be subject to a 20% re-stocking charge at our discretion if applicable. Please note, we will only accept returned goods in ‘as new’ condition.
If we have sent you an incorrect item, please notify our Customer Relations Department as soon as possible or within 28 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned.
We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.
Ollyskins endeavour to handle all enquiries and fulfil all orders speedily, effectively and without incident, however, it is not possible to guarantee there will never be a problem. Should you have any complaints about our products or services, please put this in writing and send to us via e-mail or via our contact form. Any complaint received will be acknowledged via e-mail or via phone within five (5) working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.
We will be responsible for any losses you suffer as a direct result of us breaching these On-line Shopping Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the Despatch Confirmation E-mail to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.
Our liability to you under these On-Line Shopping Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these On-line Shopping Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.
Events beyond our reasonable control
We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
Alterations to this Website and Terms and Conditions
We reserve the right at any time to make changes to this Website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
If you breach these On-line Shopping Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
Governing law and jurisdiction
These On-line Shopping Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.
Please contact our Sales Department: email: firstname.lastname@example.org
Thank you for taking the time to study these terms and conditions. Should you have any further enquiries please contact Sales Department.